Last Updated: September 24, 2026
1. Introduction
This Shipping and Returns Policy applies to all purchases made through the Zendigicom Solutions Private Limited (“Zendigicom”) e-commerce marketplace. By placing an order for electronics, home appliances, or personal tech on our platform, you agree to the terms outlined below regarding the delivery of your items and our strict return conditions.
2. Order Processing and Dispatch
- Processing Time: All orders are subject to a standard processing time of 1 to 3 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
- Marketplace Fulfillment: Because Zendigicom operates a hybrid marketplace, your items may be dispatched directly from our central warehouses or fulfilled directly by one of our verified third-party vendors. If your order contains multiple items, they may be shipped separately and arrive on different days.
3. Standard Shipping Times and Delivery
- Standard Delivery: We utilize reliable courier partners to ensure the safe transport of delicate electronics and heavy home appliances. Our standard delivery time within India is generally 5 to 7 business days from the date of dispatch, depending on your exact location.
- Delays: While we strive to meet our standard shipping estimates, delivery times are not guaranteed. Delays may occur due to severe weather, logistical disruptions, high order volumes during sales, or remote delivery locations. Zendigicom is not liable for delays outside of our reasonable control.
- Tracking: Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your shipment’s progress.
4. Strict “No Returns” Policy
Given the sensitive and technical nature of the electronics, smart kitchen equipment, and personal tech sold on our platform, all sales are final. Zendigicom does not accept returns, exchanges, or issue refunds for:
- Buyer’s remorse or a change of mind.
- Incorrect size, color, or model ordered by mistake.
- Product incompatibility with your existing home network, devices, or electrical setup.
- Products that have been unsealed, powered on, or used.
5. Exceptions: Missing or Damaged Items
The only exceptions to our strict No Returns Policy are if an item is physically damaged upon arrival or if items are missing from your package. To qualify for a replacement or refund under these specific conditions, you must adhere to the following procedure:
- 48-Hour Reporting Window: You must report the damage or missing item to our customer support team within 48 hours of the official delivery timestamp provided by the courier.
- Proof of Damage/Missing Item (Unboxing Video): To protect against fraudulent claims, we highly require an un-edited unboxing video from the moment the sealed package is opened, clearly showing the shipping label, the condition of the box, and the damaged or missing contents. High-resolution photographs of the damage must also be provided.
- Resolution: Once your claim is reviewed and approved by Zendigicom or the respective third-party vendor, we will arrange for a reverse pickup of the damaged item. A replacement will be shipped, or a refund will be issued to your original payment method, at our sole discretion.
6. Undeliverable Packages and Refused Deliveries
If a package is returned to us by the courier due to an incorrect shipping address provided by you, or if you refuse delivery of the package (other than for visible, severe box damage), Zendigicom reserves the right to deduct the original shipping charges and a standard 15% restocking fee from any eligible refund.
7. Governing Law
Any disputes regarding shipping, delivery, or returns are governed by the laws of India and fall under the exclusive jurisdiction of the courts located in Kerala, India.