Last Updated: September 24, 2026
1. Introduction
Zendigicom Solutions Private Limited (“Zendigicom”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce marketplace, built on WordPress and hosted on cloud infrastructure, to purchase home appliances, electronics, personal tech, and smart kitchen equipment.
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you. This includes:
- Identity and Contact Data: Name, billing address, shipping address, email address, and telephone numbers.
- Transaction Data: Details about payments to and from you, order history, and specifics of the products you have purchased. (Note: We use secure third-party payment gateways; we do not collect or store full credit card numbers or UPI PINs on our servers).
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform details associated with the devices you use to access our WordPress site.
- Profile Data: Your username and password, purchases or orders made by you, marketplace vendor reviews, feedback, and communication preferences.
3. How We Use Your Information
We use your personal data to operate our marketplace effectively and provide a seamless shopping experience. Specifically, we use your data to:
- Process and deliver your order, including managing payments, fees, and charges.
- Facilitate order fulfillment by third-party marketplace vendors.
- Manage our relationship with you, which includes notifying you about changes to our terms or privacy policy, and providing customer support for technical appliances and electronics.
- Administer and protect our business and our cloud-hosted website (including troubleshooting, data analysis, testing, system maintenance, and support).
- Deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve.
4. Sharing Your Information
Given our hybrid marketplace model and technological infrastructure, we may share your personal data with the following parties:
- Third-Party Vendors: If you purchase an item from a third-party seller on our marketplace, we must share your name, shipping address, and contact details with that specific seller solely for the purpose of fulfilling your order.
- Service Providers: We share data with trusted third parties who provide services on our behalf, including our cloud hosting providers, payment processing gateways, logistics and delivery partners, and IT support services.
- Legal and Regulatory Authorities: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process within the jurisdiction of India.
5. Data Security and Cloud Hosting
Our platform utilizes a WordPress content management system operating within a secure cloud hosting environment. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. While our cloud infrastructure partners maintain rigorous security standards (such as encryption in transit and at rest), no transmission of data over the internet or any other public network can be guaranteed to be 100% secure. You acknowledge that you provide your personal data at your own risk.
6. Cookies and Tracking Technologies
Our WordPress platform uses cookies, web beacons, tracking pixels, and other tracking technologies to customize our platform and improve your experience. Cookies help us remember your shopping cart items, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
8. Your Privacy Rights
Depending on your location and applicable Indian data protection laws, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate data, request deletion of your data, or object to certain types of processing. To exercise these rights, please contact our support team.
9. Governing Law
This Privacy Policy and any disputes related to it are governed by the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.
10. Contact Us
f you have questions or comments about this Privacy Policy or our data practices, please contact us at:
+91-7907744200
Zendigicom Solutions Private Limited
34/197-5 MALIYEKKAL HOUSE, MANALANCHERY, THIRUNELLAI, Palakkad, Kerala, India, 678004
zendigicom@gmail.com